Refund and Returns Policy

Refund and Returns Policy

At Rapidbuy.ng, we value your satisfaction and aim to provide a seamless shopping experience. Please review our updated refund and returns policy below:

1. Returns Policy(if applicable)

• Our returns policy covers situations where: 

• • Wrong Items Delivered: If you receive an item different from what you ordered, you have 7 days from the date of purchase to initiate a return.
  • Defective Items Delivered: If the product you received is defective or malfunctioning due to manufacturing or design flaws, you are eligible for a return within the same 7-day period.

• To qualify for a return, please ensure that: 

• • The item remains unused and is in its original condition.
  • It is in the original packaging.
  • You have the receipt or proof of purchase.
  • Certain items, such as perishables, intimate goods, and hazardous materials, are non-returnable (unless they fall under the scenarios mentioned above).

2. Refunds(if applicable)

• Once your return is approved, we will process your refund.
• We would reach out to you to get where you want the refund to and would get it within a certain timeframe.
• If you haven’t received your refund, please check your bank account and or reach out to us to confirm if it has been sent successfully.
• For any refund-related inquiries, reach out to us at info@rapidbuy.com.

3. Warranty

• Rapidbuy provides a 30-day warranty on eligible products. This warranty covers defects and issues arising from manufacturing or design.
• If your product develops a problem within the warranty period, we will: 
  • Repair it, or
  • Replace  faulty part with a new one.
• Conditions: 
  • The warranty does not cover damage due to misuse, accidents, or alterations.
  • Keep your receipt or proof of purchase for warranty claims.

4. Shipping and Confirmation

• Shipping Costs: Customers are responsible for the shipping costs associated with returning items.
• Returned goods must be intact and in the same condition as when purchased.
• After receiving your return, we will inspect it within 2-3 days to determine whether it meets the return criteria.
• You will receive an email notifying you of the acceptance or rejection of your refund.

5. Exchanges

• We only replace items if they are defective or damaged.
• To exchange an item, email us at info@rapidbuy.com and send the item to: 
  • Old bannex plaza second floor, Shop fc10/42, Abuja.

6. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• If the item wasn’t marked as a gift, we will refund the original purchaser.

7. Contact Us

For any questions or assistance, feel free to reach out to us at info@rapidbuy.com. We’re committed to ensuring your satisfaction and resolving any issues promptly.